We want you to have the highest level of confidence when you do business with Schwab.
We offer you this simple guarantee:
Schwab will cover losses in any of your Schwab accounts due to unauthorized activity.
The highest levels of security are only possible when we work together. To ensure your protection under this guarantee, it is your responsibility to:
- Safeguard your account access information.1
Please do not share your account access information, including but not limited to your login ID, password, PIN and transaction codes, with anyone. If you share this information with anyone, we’ll consider their activities to have been authorized by you.2
- Report any unauthorized transactions to us as quickly as possible.3
If you suspect you are a victim of fraud, please contact us immediately.
There may be other individuals to whom you grant authority in your account. Their activities in your account will also be considered authorized.2
Note: There is nothing in the Security Guarantee that is intended to limit any right conferred or claim or protections provided to customers under Regulation E, for applicable transactions.
Here is more information on The Schwab Security Guarantee:
No. Schwab automatically provides this protection.
If you suspect you have been a victim of unauthorized activity in your Schwab account, notify Schwab immediately. You are responsible for timely reviewing your account statements to ensure that no unauthorized activity has taken place in your account. We will promptly review your claim and assist you in taking measures necessary to protect you from further loss. You will be required to identify items of unauthorized activity and may be required to complete a notarized affidavit of fraud.
No. If you share your Schwab account access information with anyone or authorize account access through a third party app (except one that Schwab has partnered with on our platforms) and that sharing or access leads to any loss in your account, the guarantee does not apply. Firms or apps that can act on or retrieve, aggregate, and present account information for financial activities are sometimes referred to as "aggregators." When you authorize an aggregator or instruct Schwab to allow an aggregator access to your account information, the aggregator as well as its employees, agents and other financial apps and companies the aggregator does business with who access or receive your Schwab account information ("aggregator third parties") are considered your authorized persons. The guarantee only applies to unauthorized activity in your account. What an aggregator or an aggregator third party does in connection with your account and your information, even if they fail to safeguard your account or information, is considered authorized by you, so the guarantee does not apply to their actions.
No. When you allow or give a person (other than a Schwab employee or Schwab company) remote access into your device or Schwab account, the activity taken by such person in your Schwab account is not covered under the Guarantee.