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Satisfaction Guarantee

We've always been committed to driving down costs so you have more to invest. That's why our online listed equity and ETF trade commissions are lowered to US$0 and online options commissions are just US$0 plus US$0.65 per contract.¹

We also believe every investor deserves to work with a firm they can count on. At Schwab, our commitment to your satisfaction is backed by a guarantee. If for any reason you're not completely satisfied, we'll refund your eligible fee or commission and work with you to make things right.² You won't find that kind of promise everywhere—but you will find it here.

Questions about the Satisfaction Guarantee²

We'll refund fees or commissions included in: 
The Charles Schwab Pricing Guide for Individual Investors

If for any reason you are not satisfied, we'll refund the previous quarter's program fee for Schwab Wealth Advisory.

While the guarantee covers a wide range of fees and commissions, there are services to which it does not apply. These include accounts managed by investment advisors who are not affiliated with Schwab, such as Schwab Advisor Network® and Managed Accounts Select®. The guarantee also does not apply to operating expenses charged by mutual funds and ETFs, or interest paid on margin loans.

If you have questions on whether the guarantee applies to any particular fee, please call a Schwab investment professional for assistance.

You can call a Schwab investment professional at +1-415-667-7870. Or, if you work with a Schwab Financial Consultant, you can contact your consultant.

Refund requests must be received within 90 days of the date the fee was charged.

Funds will be credited to the account charged within approximately four weeks of a valid request.

Start investing in the U.S. markets today.

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    Outside the U.S.

    In the U.S.

    Customer service hours
    5:30 p.m. Sunday to 1:00 a.m. Saturday (U.S. EST)

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    Mailing address

    Send applications, deposits, and other materials to:

    Charles Schwab & Co., Inc.
    Attn: International Operations
    1945 Northwestern Drive
    El Paso, TX 79912-1108, USA